RETURNS AND REFUNDS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, product must be intact and unopened, in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@thefrostbeauty.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

Customer covers return shipping costs.

Please send returned items, including your order confirmation by post to:

THE FROST BEAUTY
15 Lydia Ann Street
Liverpool L1 5BW
United Kingdom

 

You can always contact us for any returns queries at support@thefrostbeauty.com.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, usually within 3 days after receiving, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it can take some time for your bank or credit card company to process and post the refund too.